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IPMA-HR 2008 Southern Region Conference Program
  Saturday - April 19, 2008
      Time                Event
9:00 3:00 Southern Region Governing Board Meeting (Ferebee Board Room)
  Sunday - April 20, 2008
      Time                Event
1:00 6:00 Conference Registration
1:00 4:00 Committee Meetings
1:00 2:00    By-Laws (Princess Anne)
2:00 3:00    Future Goals (Princess Anne)
1:00 2:00    Audit (Ferebee Board Room)
2:00 3:00    Resolutions (Ferebee Board Room)
1:00 2:00    Legislative (Albemarle)
2:00 3:00   Membership (Albemarle)
3:00 4:00   Site Selection (Albemarle)
3:00 4:00 Southern Region Chapter President's Meeting (Ferebee Board Room)
6:00 8:00 President's Reception (Peacock Ballroom Salon C)
8:00 12:00 Hospitality Suite (Courtney Terrace)
  Monday - April 21, 2008
      Time                Event
7:30  8:30 Conference Registration & Continental Breakfast
8:00  4:30 Exhibit Area Open
8:30    Opening/Welcome: City of Virginia Beach Police Department Color Guard, Star Spangled Banner performed by Carlos Clanton
9:00 10:30 Keynote Address: “We Don’t Make Widgets-Overcoming the Myths that Keep Government from Radically Improving”- Ken Miller, Founder of the Change and Innovation Agency (Peacock Ballroom)
 
The pressure on government to improve has never been greater. Whether it’s to cut costs, do more with less or become customer focused. Compounding the problem is the phenomenal success the private sector has had in meeting these challenges. Why has business been so successful, yet government at all levels continues to struggle? Government managers are hindered by 3 myths that keep them from radically improving.

1. We don’t make widgets
2. We don’t have customers
3. We’re not here to make a profit

These myths feed the greatest myth of all: we’re different. Rather than learning from the improvement techniques that are transforming organizations outside government, we continually turn to the same playbook-another blue ribbon commission, a different strategic planning model, new performance appraisal form-in hopes that this time they will actually work. There is a better way…

Rather than glossing over the differences between government and everyone else, this workshop delves into them and presents proven techniques that lead to customer-centered results for government. In this engaging presentation, participants will learn the techniques to clear these mental hurdles allowing them to increase the value of their agencies and programs.

 

   
   
10:30 10:45 Break
10:45 12:00 General Session: How to Build Trust During Times of Change, Charlie Breeding, Breeding Trust Performance Institute (Peacock Ballroom)
 
Are you facing significant doses of change in your work? Most people are not aware there's a proven process for dealing more effectively with change, but they are aware that trust sometimes suffers during the transition. In this session, you'll learn not only how to deal more effectively with large amounts of change, but how to thrive in the chaos, confusion and ambiguity and improve your overall trust with your co-workers, yourself -- and the lessons spill into our personal lives as well.

 

12:00 1:00 Lunch- "Under the tent" 31st Street Park - Alabama Chapter Presentation
1:15 2:30 Concurrent Sessions
    1. Leading the Way Through Learning - Kevin Bruny, Chief Learning Officer & University Dean, Chesterfield University (Peacock Ballroom-Salon A)
 
This session will highlight the learning journey of Chesterfield County, Virginia by aligning learning to the county’s service strategy through the creation of Chesterfield University to become one of Training Magazine’s Top 125 learning organizations and a multiple-time United States Senate Productivity and Quality Award winner.

 

    2. Customer Centered Government-Methods and Tools for Radically Improving Customer Satisfaction with Government,  Ken Miller, Change and Innovation Agency (Peacock Ballroom-Salon C)
 
Part 1 of a 2 part session
As pressure mounts on government agencies to be more customer focused or citizen centered agency managers are struggling to find the right methods to respond to the challenge. Unfortunately, traditional private sector approaches to customer satisfaction rarely succeed when adopted by government. Whether they be overly simplistic customer service programs, empty slogans or industrial age concepts based on quality, defect-free widgets; they fail to address the real challenges government managers face:

• It is not always clear who the actual customer is and in many cases multiple customers have competing interests.
• What we do is squishy and hard to get your arms around. Consequently it is difficult to measure and even harder to improve.
• We don’t have customers-we have hostages. They didn’t choose us, they have to use us, and there is not where else they can go. Therefore, there is no incentive to improve customer satisfaction.
• What the customer says they want may not be what they actually need.

This fast paced, hands on workshop delves right into these issues and presents proven techniques government managers can use to dramatically improve customer satisfaction.

 

   
   
   
    3. Creating/Maintaining an Ethical Workplace in a Changing World, Shirrell M. McNeill, CEO, Butterfly Wings LLC, Panel Members: Gene Armistead, SEA Consulting Services and Andrea Haley, Director of Human Resources, City of Danville, VA. (Peacock Ballroom-Salon B)
 
Every day we are faced with decisions that can result in us being perceived as ethical or unethical. The news is full of people who have made wrong choices in those decisions. As Human Resource professionals our choices not only highlight our personal accountability, but reflect directly on the organization’s public image. Are the standards of right and wrong changing as we change the way we do business? Are there clear lines of personal and professional accountability that govern our decisions? These are just a few of the questions a panel of HR professionals will tackle as we discuss “What Would You Do? Join us for an engaging and insightful discussion on maintaining an ethical workplace in a changing world.

 

2:30 2:45 Break
2:45 4:15 Concurrent Sessions
    1. A Dull Guillotine is a Pain in the Neck: How to Manage Stress Like a Pro, Charlie Breeding, President, Performance Improvement Institute (Peacock Ballroom-Salon A)
 
This light-hearted and fast-paced session will present effective techniques to more effectively manage stress, worry and tension - like how to respond, rather than react, to people and situations that stress you. This program has been one of the top rated programs at several recent professional association conferences. If you feel and think that you have stress in your work life, you'll definitely want to attend this power-packed session!

 

    2. Customer Centered Government (continued), Ken Miller, Change and Innovation Agency (Peacock Ballroom-Salon C)
 
Part 2 of the Session

 

    3. Personal Expressions in the Workplace - David Burton, Partner, Williams Mullen (Peacock Ballroom-Salon B)
 
Studies suggest that visible tattoos and facial piercing might be viewed negatively by an organization’s customers or an individual’s co-workers. Though some employers might believe such findings support a strict appearance policy, diversity and inclusion principles suggest otherwise. How do we strike a balance between personal expression and professional appearance? In this session we will discuss some of the legal parameters that should be considered in making these decisions.

 
5:30 7:00 2009 Southern Region Host Committee Reception - Alabama Chapter
7:00 12:00 Hospitality Suite (Courtney Terrace)
  Tuesday - April 22, 2008
      Time                Event
7:30 9:00 Registration, Sponsor Presentations & Continental Breakfast (sponsored by Aetna)
8:00 9:00 Aetna's Retiree Solutions, presented by Eric Comier (Peacock Ballroom)
9:00 9:15 Opening Remarks: Pam Kannady, President Elect, IPMA-HR

9:15 10:30 General Session:  “Generations at Work: Recruiting, Managing and Retaining Today’s Multi-Generational Workforce” - John Martin, President and CEO, Southeastern Institute of Research (SIR) - The Boomer Project (Peacock Ballroom)
 
Boomers, Gen X and Gen Y are all converging in today’s workforce and each comes with their own unique set of wants and needs. Employers need to be aware of the different values these generations hold, and how they will work well together. Research-inspired insights from the Boomer Project and SIR Research can help you find, manage and motivate these multiple generations. In this session, you’ll learn about the generational characteristics and mind-sets of all three cohorts, and the keys to managing and motivating them.

 

10:30 10:45 Break
10:45 11:30 The Southern Health Wellness Challenge: Eat Phit, Get Phit, Live Phit - Sue Heffron, RN, Wellness Consultant, Southern Health, Dr. Ian Bushell, Senior Medical Director and Bronie Reynolds, Account Manager (Albemarle, Princess Anne and Spotswood Arms)
 
Participants will have the opportunity to stop at 3 wellness stations, experience strategies for improving health and well being and win prizes.

 
   
11:30 12:30 Luncheon/Southern Region Business Meeting (Peacock Ballroom)
1:15 2:45

Concurrent Sessions
    1. Workforce Engagement, Strategies to Attract, Motivate and Retain Talent, Marc Drizin, Founder and Chief Instigator of Employee Hold'em (Peacock Ballroom-Salon B and C)
 
In today’s competitive marketplace, an understanding the 4 R’s of Workforce Engagement is critical to achieving customer satisfaction, loyalty, and retention. By playing “Employee Hold’em” – a lively, entertaining card game in which each attendee participates – players compete to build the best employee hand by creating the best employment brand. Attendees will assume the role of Vice President of Talent Management, tasked with choosing the best employees to keep and those that they will have to let go. During each round, discussion with the entire group will center on the various issues related to recruiting, retraining, rewarding, and retaining employees -- the 4 R’s of Workforce Engagement™. This unique and very popular experience enables players to describe the basics of workforce engagement, identify the specific organizational practices needed to recruit, retrain, reward, and retain top talent, and design action plans to make workforce engagement an organizational priority. It’s a valuable session for anyone who wants to contribute to their organization’s overall business success!

 

    2. Engaging Talent and Creating a High Performance Workforce through Pay & Rewards Pat Zingheim and Jay Schuster, Schuster-Zingheim and Associates, Inc. (Peacock Ballroom-Salon A)
 
A key objective of public sector HR leaders is their organization attracting and retaining the best people while achieving key goals and objectives and getting the most from the opportunity expenses of pay and other rewards.

Research now suggests that top performers with critical skills and competencies want to be paid for performance. Also we know that organizations that pay for performance are most likely to achieve their goals. Case studies show that public sector organizations can successfully battle an entitlement culture and become a “best high-performance place to work” through effective pay and rewards design.

This session is based on a 2007 Schuster-Zingheim and Associates, Inc. study of retention, pay and rewards practices in a sample of 20 of the 100 best cities Forbes identified for finding jobs based on unemployment rate, job growth, household income, income growth and cost-of-living and on their best-selling pay and reward books, High-Performance Pay, Pay People Right!, and The New Pay. Take back to your organization answers to the following:
• How can a public sector organization create a high-performance pay and rewards program even during challenging budgetary times?
• What proof and examples show that pay and rewards design can really help public sector organizations achieve key goals?
• How do we design a total rewards solution that effectively engages top talent and provides a solid talent management foundation?
• What can we do to get started on developing, implementing, and communicating a more effective pay and rewards program?

 



   
2:45 3:00 Break
3:00 3:45 The Power of Employee Involvement: Creating a Culture of Health, John DeGruttola, Optima Health (Peacock Ballroom)
3:45 4:30 Click-the City of Chesapeake's Online Recruitment System, Brandon Phipps, V.P. of Sales and Business Development, People Admin, Inc and Michael Doane, PHR, City of Chesapeake (Peacock Ballroom)
 
Learn how the City of Chesapeake improved services to applicants, managers and the community through an Online Recruitment Solution. During this session, the City of Chesapeake will discuss the implementation, benefits and lessons learned from this initiative.
PeopleAdmin has assisted over 400 public sector agencies and institutions of higher education with automating their human resource processes and improving service levels.

 
4:30 5:30 Virginia Chapter HR Directors Meeting (Courtney Terrace)
4:25 5:25 New Advancements and Technology in Recruitment, Selection and Computer Based Testing, Presentation and Reception by NEOGOV (Princess Anne Room)
6:30 12:00 Awards Dinner/Dance - Hilton
  Wednesday - April 23, 2008
      Time                Event
7:30 9:00 Registration
8:00 9:00 Breakfast Buffet - Advancements in Technology-Peoplesoft 9.0, Bernadette Lynch, ORACLE (Peacock Ballroom-Salon B and C)
9:00 10:00 General Session: Legislative Update: What's New in Washington D.C. - Tina Ott Chiappetta, J.D., Director of Government Affairs & Research, IPMA-HR (Peacock Ballroom-Salon B and C)
 
Don’t miss the annual employment law and legislative update from IPMA-HR headquarters. This session will include information on the new provisions of the Family and Medical Leave Act, proposed regulations as well as collective bargaining, the Americans with Disabilities Act and several important Supreme Court cases.

 
10:00 11:00 General Session: Humor-for a Change!, Hope Mihalap, Author and Award Winning Humorist (Peacock Ballroom-Salon B and C)
 
Hope Mihalap is a humorist, author and radio personality with a keen ear for accents and a keen sense of observation. Her material is drawn from her own background as a Greek-American married to a Russian. Her message focuses on using ears, eyes and empathy to reduce stress in times of change. She reminds us that laughter and paying attention can insulate one against life’s major changes.

 

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